PAAPOY Privacy Policy

PAAPOY is a trauma therapy and life strategy practice serving clients online throughout New York State, with limited in-person availability in New York City. Our services include individual therapy, EMDR therapy, ketamine-assisted psychotherapy, and life strategy sessions.

Contact: hello@paapoy.com

This Privacy Policy applies to the PAAPOY website (paapoy.com) and describes how we handle information collected through the site. It does not replace the Notice of Privacy Practices (NPP) you receive as a therapy client, which covers your Protected Health Information (PHI) under HIPAA and New York State law. If you become a client, you will receive a separate Notice of Privacy Practices before or during your first session.

Information You Provide Directly

When you interact with our website, you may choose to share information such as:

• Your name and email address (through the contact form or newsletter signup)
• Your phone number (if you provide it through the contact form)
• Your service interest and contact preference (through the contact form)
• The content of messages you send through the contact form

Information Collected Automatically

When you visit our website, certain technical information is collected automatically:

• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited and time spent on each page
• Referring website (how you found us)
• General geographic location (city/region level, not precise location)
• IP address (used for security and analytics, not stored long-term)

This information is collected through standard web analytics tools and is used to understand how visitors use the site so we can improve it.

Information We Do Not Collect Through This Website

This website does not collect Protected Health Information (PHI), therapy session content, clinical notes, diagnosis information, or insurance details. Any clinical information shared during therapy is governed by HIPAA and our separate Notice of Privacy Practices, not this website privacy policy.

We use the information collected through this website to:

• Respond to your contact form inquiries
• Send newsletter emails you've opted into (you can unsubscribe at any time)
• Understand how visitors use the website so we can improve content and functionality
• Maintain website security and prevent abuse
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties. We do not use your information for targeted advertising.

We may share limited information with trusted service providers who help us operate this website:

• Website hosting and analytics — to keep the site running and understand usage patterns
• Email service provider — to send newsletter emails you've subscribed to
• Scheduling platform — when you book a consultation through our scheduling tool

These providers are selected for their privacy practices and are only given the minimum information needed to perform their services. We do not share your information with advertisers or data brokers.

We may also disclose information if required by law, court order, or to protect the safety of individuals.

This website may use cookies and similar technologies to:

• Remember your preferences
• Understand how you navigate the site
• Improve site performance

You can control cookies through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from accessing the site.

We do not use cookies for advertising or cross-site tracking.

We take reasonable measures to protect the information collected through this website, including encryption in transit (HTTPS) and secure storage practices. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at hello@paapoy.com.

Contact form submissions are retained only as long as needed to respond to your inquiry. Newsletter subscriber information is retained until you unsubscribe. Website analytics data is retained in aggregate form and is not linked to individual identities.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Unsubscribe from newsletter emails at any time
• Opt out of non-essential cookies through your browser settings

To exercise any of these rights, contact us at hello@paapoy.com. We will respond within a reasonable timeframe.

Note: These rights apply to website data only. Rights related to clinical records and Protected Health Information are governed by HIPAA and addressed in our separate Notice of Privacy Practices.

This website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information through this website, please contact us and we will delete it promptly.

This website contains links to third-party services (e.g., scheduling tools, insurance verification, external resources). These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party service you use.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how your information is handled, contact:

You can also visit our Contact page or review our Terms of Use for additional information.